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A proven platform to handle every case with complete control.

Discover Finworks Case Management

The intelligent platform that transforms complex casework into streamlined workflows 

Enterprise Case Management, Built Around You  


Finworks CMS

Driving Strategic Impact with Finworks Case Management

Finworks Case Management empowers organisations to handle complex cases with speed, clarity, and confidence. Designed to scale, automate workflows, and ensure compliance, it connects people, processes, and data into one adaptable platform that grows with your needs.

Simplify Complex Challenges with Finworks Case Management  

Managing cases in modern organisations is rarely straightforward. From overlapping workflows and multiple stakeholders to strict compliance demands, complexity is the rule — not the exception. Finworks Case Management System is built to tackle these challenges head-on: 

Fragmented processes

Unified workflows consolidate intake, triage, task assignment, and resolution into one transparent system

 

 

Siloed collaboration

Secure collaboration tools enable cross-team and third-party engagement, with full audit trails

Manual bottlenecks

Automation manages approvals, escalations, and routing, freeing teams to focus on high-value work

 

Compliance pressures

Built-in controls, encryption, and audit logging help organisations meet internal or regulatory standards confidently.

Scaling challenges

The platform grows with your organisation, handling small teams or enterprise-wide deployments without friction

 

 

 

Our Capabilities

 

Configurable Case Types

Support for multiple case types, including standard requests, customer inquiries, and internal escalations

Custom workflows tailored to each case type

Streamlined handling of recurring or complex requests

Intelligent Automation

Automated routing and task allocation

SLA tracking with escalations for critical cases

Template-based responses and rule-driven processing

Enterprise Security

Role-based access control and  permissions

Full audit trails for accountability

Data encryption at rest and in transit

Advanced Analytics

Real-time dashboards for operational visibility

Integration with Power BI and other analytics tools

Custom report builder and automated reporting

Why Choose Finworks Case Management

Finworks CMS is built to handle complexity with simplicity—giving organisations the tools to scale, adapt, and deliver better outcomes with confidence.

 User-centric design: Seamlessly aligns with your existing processes for adoption
 Scalable performance: Supports high volumes of cases across large enterprises
 Dedicated expertise: Agile, co-design, training, and continuous optimisation 
 Low-Code Flexibility: Configure without developers
 Complete ownership: Manage all case work in one secure, compliant system
 Insight-driven operations: Advanced analytics highlight inefficiencies and improve outcomes 
 Measurable impact: Faster response times, stronger compliance, better service. 

Case Study

Finworks CMS is relied upon by central government to manage high volumes of sensitive correspondence with speed, accuracy, and compliance. Here’s how we deliver impact at scale.
Workflow Solutions

Successful Implementation of Low-Code Platform for UK Government

Successfully transitioning manual processes which involved both expert, legal and ministerial review to a case management platform on the cloud resulting in process and notification automation, secure audit history, role-based permissions and reliable reporting to other government departments and stakeholders.

UK-FCDO

See Finworks CMS in Action

Discover how our platform simplifies complex government casework. This short explainer video shows how Finworks CMS streamlines processes, supports collaboration, and ensures compliance in one secure system.

Proven In The Real World

Discover what our customers say about turning complex casework into clarity with Finworks.

“We cannot recommend Finworks highly enough. The team are motivated and collaborative. Throughout the contract, Finworks kept our departmental priorities in mind and used their project management experience to support delivery of our strategic objectives.”

“The Finworks Platform has allowed our department to move from thousands of Word documents and manually created Excel spreadsheets to modern information management.”

“The senior civil servant overseeing the project said, ‘The contractor has gone above and beyond the original tender.”

Take the Next Step

Complex cases. High volumes. Tight deadlines. Compliance pressures. 
Finworks CMS is built to take the complexity out of case management, giving your teams a single, secure system to work smarter, faster, and with confidence.

Our CMS gives your teams the clarity, control, and confidence they need to deliver outstanding casework—at scale and in compliance. 

 

Frequently Asked Questions

How adaptable is your system to meet the specific needs of our organisation and allow for bespoke changes?

The Finworks Case Management System is built to your organisation’s unique processes with low-code configuration and bespoke integration options. It’s built for flexibility and evolves alongside your policies, compliance needs, and digital transformation goals. 

Can a user complete their case management work fully in your system?

Yes. The Finworks CMS supports end-to-end case handling from intake and triage through drafting, approval, and final response, all in one secure platform. Users can manage documents, tasks, and collaboration while staying fully compliant with audit and reporting requirements. 

Does your system support the addition of AI, such as Microsoft Copilot, for enhanced case management capabilities?

While not included out of the box, our CMS is architected in a way that allows for the future integration of AI and machine learning technologies to enhance case management capabilities.  

Can we integrate with Power BI and our existing tools?

Yes. The Finworks CMS integrates seamlessly with existing systems, including RPA tools and Power BI. Dashboards can connect directly to Finworks data, enabling real-time reporting, performance monitoring, and trend analysis without disruption to your existing processes. 

How does your system work with existing in-house teams for service delivery, from user research to development and delivery?

Finworks doesn’t just provide software, we offer a partnership approach that respects and enhances the capabilities of in-house teams across design, delivery, and ongoing service transformation. 

What ongoing technical support and updates does your system provide?

Finworks continually upgrades and enhances the system to make sure it has leading and supported technology. This can include client requests and regular security updates and patching. 

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Simplify Case Management with Finworks today

Getting started is easy

Our powerful, easy to deploy software enables you to continuously gather, manage, question and learn from all the data available to you, and make significant ongoing improvements to your business as a result.